FAQs
Frequently Asked Questions
About Our Peptides
Are your peptides intended for human use?
No. All products sold by Moose Peptides are strictly for laboratory research and in-vitro testing only. They are not intended for human consumption, medical, therapeutic, or veterinary use.
What is the purity level of your peptides?
We provide high-purity research compounds, typically ≥99% as verified by HPLC testing. Certificates of Analysis (COA) are available for our products to ensure consistent quality for your research.
How should these peptides be stored?
Lyophilized (freeze-dried) peptides should be stored in a cool, dry place. For long-term stability, we recommend refrigeration (2–8°C). Once reconstituted, peptides are more sensitive and should be kept refrigerated and used promptly according to your laboratory’s research protocols.
What does “lyophilized” mean?
Lyophilization is a freeze-drying process that removes moisture while preserving the molecular structure of the peptide. This ensures a longer shelf life and stability during transit across Canada.
Shipping & Delivery
Where do you ship from?
All orders are dispatched from our fulfillment center within Canada. This ensures reliable domestic transit and removes the concern of international customs delays for our Canadian researchers.
What are the estimated delivery times?
- Expedited: 2–6 business days.
- Express: 1–3 business days.
Note: Delivery to the Territories or remote rural areas may take additional time.
Do you ship internationally?
At this time, we ship exclusively within Canada to ensure full compliance with domestic regulations and to maintain the highest standards of delivery speed and quality control.
Payments & Refunds
What payment methods do you accept?
We accept major secure payment options, including credit cards and direct bank transfers. All transactions are encrypted to ensure your data remains private.
Can I return a product?
Due to the sensitive nature of research-grade peptides and the requirement for climate-controlled storage, we cannot accept returns once a product has left our facility. This policy ensures that every researcher receives a product of guaranteed integrity.
Legal & Compliance
Are these products legal in Canada?
Yes. Our products are legal for sale and purchase for laboratory research, analytical, and educational purposes. They are not intended for, and should not be used as, drugs, food additives, or household chemicals.
Do I need a specific license to purchase?
While a specific license is not required for purchase, by using this site, you represent that you are a qualified researcher or are affiliated with a research institution or laboratory. You assume all responsibility for the lawful handling and use of these compounds.
Technical Support
How do I reconstitute my peptides?
Reconstitution should be performed by trained professionals in a controlled laboratory setting. For safety and regulatory compliance, we cannot provide specific mixing instructions or “dosage” information, as our products are not for administration to humans or animals.
Do you provide bacteriostatic water?
Yes, we offer bacteriostatic water as a convenience for researchers to use in their reconstitution protocols.
- get support
Still have questions?
Our team is dedicated to supporting the Canadian scientific community.
